Announcement on summer delivery times (clarification on July 2, 2024):
Clarification is necessary, because our standard (non-surcharge) repair delivery times are much better than what I described 2 days ago. So:
- repair time for the entire equipment: 10 days + delivery time,
- plc, hmi, special devices repair time: 10 days + delivery time,
- repair time for electric motors, servo motors: 15 days + delivery time,
- control cards, motherboards, i/o cards: 6 weeks + delivery time.
In terms of repair services, the delivery time for the standard repair of cards and motherboards only increased to 6 weeks, during the holidays, until the end of summer. Urgent repair is always available for these devices, which only has a one-time emergency cost of 200EUR, which is more than acceptable. We will start this immediately, here the delivery time is realized within 1 week.
The good news is that even during the annual summer maintenance shutdowns, which are just starting, we are still available, working, and visiting customers. If on-site professional work, troubleshooting, or maintenance is required, several such specialists are available. These professionals leave at dawn, go to the most distant clients without any problems and solve the cases.
Other: Our first on-site maintenance and troubleshooting case is now in progress: after an on-site visit, troubleshooting, measuring and checking components, we are repairing the electronics of a pallet wrapping machine. Our client insisted on this tool, he knows much more than the average filmers.
Good job or good vacation! Who got what for the summer. 😎
